NHS Spine functionality
It is reported that there are problems with the functionality of the NHS Spine service this morning which means that patients may not be able to order their prescriptions online. It also means that the practice is unable to send prescriptions electronically to pharmacies so there may be a delay in processing your prescription requests. Our IT services are working hard to fix the problem, which is at a national scale.
If you need to order an urgent prescription please come down to the surgery. We apologise for any inconvenience.
Telephone Lines - Update 16.07.18
We are aware of a number of on-going problems with our new telephone system, and have issued our telephone provider with a number of changes to be made which should alleviate many of the issues. We apologise that these problems have not been resolved sooner and hope that phones will be working better very soon. Thank you for you patience and co-operation.
If you are calling for anything non-urgent such as results, prescription queries or a routine appointment with a nurse or healthcare assistant, please telephone us after 11am to help ease congestion early in the morning.
***NEW TELEPHONE NUMBER***
Please be aware that we have recently changed our main telephone number. Please make sure you save this number for future reference: 01274 399505. Calls to the old number will be diverted.
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From 1st April 2016, please allow 48 hours before collecting your prescription.
Telephoning the Surgery
We have changed the way that your call is handled by our automated system. When you telephone the surgery you will now be given 4 options. Please listen carefully and select the option most suitable to your enquiry. We hope that this will make it easier for patients to contact the surgery when they need to, and welcome feedback on the system.
We are now live with electronic prescribing - ask at your pharmacy for a nomination form - your prescription can then be sent direct to them to be dispensed.
The practice closes regularly to enable the practice team to train together - this is usually on a Tuesday afternoon - please click on the links below to check the dates.
Patient Participation Group
Click on the Patient Group Link below to see the minutes of previous meetings
Booking appointments on line now available -
you will need a password to get started - please ask at reception. Passwords cannot be posted out or given over the phone
YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS ONLINE TOO - ASK AT RECEPTION FOR DETAILS ON HOW TO GET STARTED