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Noticeboard

Evening and Weekend Appointments Now Available

See below for details...

We're making changes to our appointment system...

See below for details...

***NEW TELEPHONE NUMBER***

Please be aware that we have recently changed our main telephone number. Please make sure you save this number for future reference: 01274 399505.


Ordering Prescriptions

From 1st April 2016, please allow 48 hours before collecting your prescription.

Telephoning the Surgery

We have changed the way that your call is handled by our automated system. When you telephone the surgery you will now be given 4 options. Please listen carefully and select the option most suitable to your enquiry. We hope that this will make it easier for patients to contact the surgery when they need to, and welcome feedback on the system.

REPEAT PRESCRIPTIONS

We are now live with electronic prescribing - ask at your pharmacy for a nomination form - your prescription can then be sent direct to them to be dispensed.

TEAM TRAINING

The practice closes regularly to enable the practice team to train together - this is usually on a Tuesday afternoon - please click on the links below to check the dates.

Patient Participation Group

Click on the Patient Group Link below to see the minutes of previous meetings

Booking appointments on line now available

You will need a password to get started - please ask at reception.  Passwords cannot be posted out or given over the phone.

REMEMBER

YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS ONLINE TOO - ASK AT RECEPTION FOR DETAILS ON HOW TO GET STARTED

Information for our Diabetic Patients

Information for Diabetic Patients

As you are probably aware, there have been several changes to the way we, as a practice, deliver your diabetic care. As our nursing team has developed, we have tried to benefit both patients and staff in the way your care is shared between our Healthcare Assistants (HCA) and our Practice Nurses.

As you receive your reminder letter that, either your review or Annual Assessment is due, an appointment with one of our Healthcare Assistants is needed. This allows for blood tests and other measurements to be recorded such as BP, weight etc. Our HCA will then arrange for your follow up appointment with one of the Practice Nurses

.

Our annual assessments are now structured in a way which allows you to have time, before the appointment with the Nurse, to review your results as they are now posted out to you prior to attending. The "Care Planning Appointment" is for you, along with the Nurse, to plan your care in the next year and to discuss goals which will reduce, as much as possible, the associated health risks linked to diabetes. It is

your Care Plan to fill in as you wish.

Along with the "new" system, we now have to record your average blood sugar readings in a different way. We sent out information two years ago stating that this would happen, however the time has now arrived when results will no longer be recorded as a %, which we all knew as HbA1c. The measurement is mol/mol so readings look significantly higher but

does not mean there is more glucose in your blood.

When you are next at the surgery please ask for the original information leaflet which explains things a little further.



 
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