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Noticeboard

TUESDAY 17TH APRIL 2018 - UPDATE

FOLLOWING A POWER SURGE OVERNIGHT AND LOSS OF TELEPHONE SERVICES AND CLINICAL SYSTEMS, WE ARE NOW FULLY OPERATIONAL. WE APOLOGISE FOR ANY INCONVENIENCE.

PLEASE BE AWARE THAT OUR TELEPHONE LINES ARE NOW VERY BUSY AND YOU MAY EXPERIENCE LONG WAITING TIMES TO SPEAK TO A RECEPTIONIST. PLEASE CALL BACK ANOTHER DAY IF YOUR PROBLEM IS NOT URGENT.

PLEASE BE AWARE THAT WE ARE CLOSED THIS AFTERNOON FOR STAFF TRAINING FROM 12.30PM.

Ordering Prescriptions

From 1st April 2016, please allow 48 hours before collecting your prescription.

Telephoning the Surgery

We have changed the way that your call is handled by our automated system. When you telephone the surgery you will now be given 4 options. Please listen carefully and select the option most suitable to your enquiry. We hope that this will make it easier for patients to contact the surgery when they need to, and welcome feedback on the system.

REPEAT PRESCRIPTIONS

We are now live with electronic prescribing - ask at your pharmacy for a nomination form - your prescription can then be sent direct to them to be dispensed.

TEAM TRAINING

The practice closes regularly to enable the practice team to train together - this is usually on a Tuesday afternoon - please click on the links below to check the dates.

Patient Participation Group

Click on the Patient Group Link below to see the minutes of previous meetings

Booking appointments on line now available - 

you will need a password to get started - please ask at reception.  Passwords cannot be posted out or given over the phone

REMEMBER

YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS ONLINE TOO - ASK AT RECEPTION FOR DETAILS ON HOW TO GET STARTED

DOCTORS’ AVAILABILITY

All our doctors at Greenway in Cleckheaton work part-time in the practice to varying degrees. Times for individual doctors can vary from week to week. The receptionist will be happy to give details on request. You can choose which doctor you wish to see, but remember all the doctors are not in surgery every day.

We now offer later appointments on Tuesday evenings and alternate Wednesday evenings, when appointments are available up to 7.30pm and early morning appointments on Thursdays and alternate Wednesdays  from 7.30am

Symptom Checker

Why not check your symptoms here first before calling the doctor.

Seeing a doctor in Surgery

The Greenway Medical practice is pleased to have introduced a new system to help you get the appointment you need when you need it.  This started on 29th April 2013.

This is how it works

1.   Call us on the main surgery telephone number and ask to make an appointment with the doctor.

2    The receptionist will ask you for your name and your telephone number.  If you need to speak to

      the doctor urgently, because it is an emergency, tell the receptionist straight away.

 

3. The receptionist will ask you to say generally what your health problem is.  You don’t have to tell     

    the receptionist if you don’t want to.  But if you can, it helps the doctor decide whom to prioritise for

     a call back based on clinical need.

 

4. If you want to talk to a specific doctor, tell the Receptionist.  Wherever possible they will arrange it.

 

5. The doctor will ring you back as soon as they can, usually within 30 minutes.  If you want us to call you    

    between certain times, then tell us, where possible, we will arrange that.

 

6. If you doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he

    or she will make an appointment for you.

 

 

 
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