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Noticeboard

Monday 16th July

We are currently short staffed any regrettably only able to deal with urgent medical problems today. If your problem is not urgent please consider visiting the pharmacy or the Walk-in Centre at Dewsbury Hospital. We apologise for any inconvenience.

Telephone Lines - Update 16.07.18

We are aware of a number of on-going problems with our new telephone system, and have issued our telephone provider with a number of changes to be made which should alleviate many of the issues. We apologise that these problems have not been resolved sooner and hope that phones will be working better very soon. Thank you for you patience and co-operation.

If you are calling for anything non-urgent such as results, prescription queries or a routine appointment with a nurse or healthcare assistant, please telephone us after 11am to help ease congestion early in the morning.

***NEW TELEPHONE NUMBER***

Please be aware that we have recently changed our main telephone number. Please make sure you save this number for future reference: 01274 399505. Calls to the old number will be diverted.


Ordering Prescriptions

From 1st April 2016, please allow 48 hours before collecting your prescription.

Telephoning the Surgery

We have changed the way that your call is handled by our automated system. When you telephone the surgery you will now be given 4 options. Please listen carefully and select the option most suitable to your enquiry. We hope that this will make it easier for patients to contact the surgery when they need to, and welcome feedback on the system.

REPEAT PRESCRIPTIONS

We are now live with electronic prescribing - ask at your pharmacy for a nomination form - your prescription can then be sent direct to them to be dispensed.

TEAM TRAINING

The practice closes regularly to enable the practice team to train together - this is usually on a Tuesday afternoon - please click on the links below to check the dates.

Patient Participation Group

Click on the Patient Group Link below to see the minutes of previous meetings

Booking appointments on line now available - 

you will need a password to get started - please ask at reception.  Passwords cannot be posted out or given over the phone

REMEMBER

YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS ONLINE TOO - ASK AT RECEPTION FOR DETAILS ON HOW TO GET STARTED

Confidentiality

filesAll practice staff are trained in information security and confidentiality.  There are strict rules in place to make sure your information is safe, whether it is on paper or computer files.  Everyone working for the NHS has a legal duty to keep information about you confidential. 

Anyone who received information from your Doctor is under a legal obligation to keep it confidential.  Your Doctor needs information about you to be able to treat you, or decide if they need to see you again. 

It may be shared with other organisations involved in your care should it be necessary, for example

  • To help protect the health of the public generally.  A GP is required by law to notify the Government of diseases such as meningitis and measles.
  • To investigate complaints of legal claims (with your consent).
  • To pass on information which we must do by law, such as to notify a birth or death.
  • For research purposes (with your consent)

Your information may be used in annonymised form (this means details which would identify you are removed: eg

  • To carry out other health research by use of statistics
  • To plan for the future—this includes sending information to other NHS organisations and Dept. of Health.

Your Doctor will only ever pass on information about you if it is in your interest with regard to your health, or it is thought to be in the best interest of safeguarding your child.

The Practice is registered with the Information Commission with the Data Protection Act 1988.

 
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