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Noticeboard

STAFF TRAINING

Please be aware that the practice will be closed from 12.30pm on Tuesday 17th December for staff training and will re-open at 8am on Wednesday 18th December.


FLU VACCINATIONS

Protect yourself against flu this winter - ask about our flu vaccination clinics for eligible patients.

Please contact the surgery to check if you are eligible for a flu vaccination.


Christmas and New Year Opening Times

The Practice will close at 6pm on Christmas Eve, Tuesday 24th December, and will re-open at 8am on Friday 27th December.

We will close again at 6pm on New Year's Eve, Tuesday 31st December and re-open on Thursday 2nd January 2020.

Please remember to order your prescriptions by Friday 20th December to make sure you have enough medication for the holidays.


Evening and Weekend Appointments

We're working together with our neighbouring practices to bring you more appointments when our surgery is closed.

From 1st August 2019 you will be able to see a doctor or nurse on weekdays after 6.30pm, and on weekends at Liversedge Health Centre.

If you need an appointment at these times, please tell our receptionist who will be able to arrange the appointment for you. 

Comments & Complaints

phone_We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 

 
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