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Noticeboard

TUESDAY 17TH APRIL 2018 - UPDATE

FOLLOWING A POWER SURGE OVERNIGHT AND LOSS OF TELEPHONE SERVICES AND CLINICAL SYSTEMS, WE ARE NOW FULLY OPERATIONAL. WE APOLOGISE FOR ANY INCONVENIENCE.

PLEASE BE AWARE THAT OUR TELEPHONE LINES ARE NOW VERY BUSY AND YOU MAY EXPERIENCE LONG WAITING TIMES TO SPEAK TO A RECEPTIONIST. PLEASE CALL BACK ANOTHER DAY IF YOUR PROBLEM IS NOT URGENT.

PLEASE BE AWARE THAT WE ARE CLOSED THIS AFTERNOON FOR STAFF TRAINING FROM 12.30PM.

Ordering Prescriptions

From 1st April 2016, please allow 48 hours before collecting your prescription.

Telephoning the Surgery

We have changed the way that your call is handled by our automated system. When you telephone the surgery you will now be given 4 options. Please listen carefully and select the option most suitable to your enquiry. We hope that this will make it easier for patients to contact the surgery when they need to, and welcome feedback on the system.

REPEAT PRESCRIPTIONS

We are now live with electronic prescribing - ask at your pharmacy for a nomination form - your prescription can then be sent direct to them to be dispensed.

TEAM TRAINING

The practice closes regularly to enable the practice team to train together - this is usually on a Tuesday afternoon - please click on the links below to check the dates.

Patient Participation Group

Click on the Patient Group Link below to see the minutes of previous meetings

Booking appointments on line now available - 

you will need a password to get started - please ask at reception.  Passwords cannot be posted out or given over the phone

REMEMBER

YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS ONLINE TOO - ASK AT RECEPTION FOR DETAILS ON HOW TO GET STARTED

Practice Management

Miss Angie Dickinson (f)

Our Practice Manager is responsible for ensuring the smooth running of the practice and the co-ordination of doctor, patient and staff demands. Please let her know if you have any particular difficulties or suggestions concerning the practice. If you have a complaint, Angie will be happy to discuss with you and explain the procedure for taking a complaint further should be necessary.

Administration

Miss Kerry Marino (f)

Office Manager

Miss Claire Westlake (f)
Mrs Christine Glenn (f)
Miss Olivia Lumb (f)
Ms Julie Land (f)

Reception

Mrs Deborah Brown

Our Senior receptionist leads a friendly team of receptionists who are on hand to deal with all your appointments and any queries. These members of staff are responsible for new patient registration and all necessary paperwork.

Mrs Joan Kilminster (f)

Receptionist

Mrs Marie Parker (f)

Receptionist

Mr Reece Ellam (m)

Receptionist and Prescriptions Clerk

Mrs Sue Baldwin (f)

Receptionist

Secretaries

Mrs Lynne Baxter (f)

Practice Secretary

 
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